Last Updated: 5/23/2018
Devoncroft Partners (“Devoncroft”, “We”, “Us”, “Our”) provide this privacy notice to describe how we collect, use, share, and otherwise process the information of individuals (“Personal Information”).
Organization Collecting Information
Devoncroft Partners LLC, whose primary postal address is 114 C Avenue, #259, Coronado, CA 92118, is the company responsible (data controller) for the processing of Personal Information (“Devoncroft”, “we”).
- visit one of our social media pages located at https://www.facebook.com/DevoncroftPatners/; https://www.instagram.com/devoncroftpartners/; https://www.linkedin.com/company/devoncroft-partners/; https://twitter.com/devoncroft; https://www.instagram.com/metrixlab_global/(collectively, our “Social Media Pages”);
- participate in one of our online surveys, telephone interviews, face-to-face interviews, written interviews (“Research Projects”), whether you registered directly via one of our Websites, Digital Properties, or Social Media Pages, or received an invitation to participate in one of our Research Projects issued by third parties and/or on third party websites;
- purchase or download one of our reports, presentations, slide decks, articles, etc. (“Products and Services”) whether free or chargeable, and whether from an e-commerce site that we control or via a third-party e-commerce site; and
- attend and/or participate in one of our events, including conferences, presentations, seminars, webinars etc. (“Events”).
We may collect your Personal Information when you:
- Subscribe to one of our mailing lists or survey panels, and/or participate in one of our Research Projects: When you sign-up for a subscription to one of our websites, newsletters, blogs, podcasts, RSS feeds; or to participate in one of our Research Projects, we may collect Personal Information about you, including your first and last names, email address, and other demographic information including the type of company you work for, the type of organization you work for, the name of the organization you work for, the category of your role within your organization, your purchasing authority, the country in which you reside, your language preference, your social media handle(s), and any other information you may choose to provide us.
- When you report a problem with one of our Products and Services: We will collect your first and last names and your contact details, including your email address and telephone number, so we can respond to your report. You will also need to describe the problem that you have experienced with one of our Products and Services so we can take care of it.
- From other sources: We may receive your Personal Information from other sources, such as public databases; joint marketing partners; social media platforms; from your friends and contacts on social media platforms; referrals from colleagues that participate in one of our Research Projects, as well as from other third parties.
- Contact us with your questions/comments/ideas/complaints: We may collect various information, depending on the manner in which you contact us (e.g., if you send us an email, we will collect your email address) and the reason for contacting us (e.g., if you have a complaint). In any case, we will collect your contact details so we can respond to your query.
- Offline: We may collect Personal Information from you offline, such as when you attend one of our Events or contact us by phone or mail for support with any of our Products and Services call our customer service representatives.
We may use Personal Information:
- To invite you to participate in one of our Research Projects
- To help us categorize and anonymize the responses you provide when you provide in one of our Research Projects
- To respond to your inquiries and fulfill your requests, for example, by sending you the complimentary reports promised in return for your participation in Research Projects or responding to a specific comment you raise during your participation in a Research Project. Our response to you may reference relevant information regarding your participation in our Research Project
- To contact you for the purposes of (i) validating answers you gave or feedback you provided to us during our Research Project; (ii) updating our records to ensure our information is correct; and (iii) ensuring that our online surveys are working properly
- To let you know about and/or provide updated information about new/upcoming Products and Services from Devoncroft
- To let you know about and/or provide updated information about new/upcoming Events, whether produced by Devoncroft, or one of our affiliates
- To respond to your inquiries and fulfill your requests, such as to send you newsletters; notification of new articles and/or blog posts; and the availability of new/upcoming Products and Services and/or Events
- To send administrative information to you, for example, information regarding our Products and Services; and changes to our terms, conditions and policies;
- To allow you to participate in prize draws, competitions and promotional activities and to administer these activities (some of these activities have additional rules, which could contain additional information about how we use and disclose your Personal Information, so we suggest that you read these rules carefully)
- To facilitate social sharing functionality
- For our legitimate business purposes, such as data analysis, audits, fraud monitoring and prevention, developing new Products and Services, enhancing, improving and modifying our Products and Services, identifying usage trends, determining the effectiveness of our promotional campaigns and operating and expanding our business activities
- As we believe to be necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal processes; (c) to respond to requests from public and government authorities including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations and those of any of our affiliates; (f) to protect our rights, privacy, safety and property, and that of our affiliates, you and others; and (g) to allow us to pursue available remedies and limit the damages that we may sustain.
Information Collected From Research Projects
All information we collect from participants in our Research Projects is aggregated and anonymized, through a variety of anonymization methods, to make sure that there is no reasonable possibility of identifying an individual respondent.
If you participate in one of our Research Projects, we will not share any personally identifiable Personal Information, without informing you prior to your participation in a Research Project, and/or unless we receive explicit consent from you, whether verbal or in writing. For example, if you participate in an interview for a research initiative and explicitly agree for us to quote you by name in the final deliverable to a client or clients.
We use the aggregated and anonymized information collected during our Research Projects to produce a variety of Products and Services and other reports and presentations, whether free of charge or chargeable, and deliver these to our clients. Our clients uses these deliverables to gain insight into trends in their operating environment, and to develop and improve their products, services, and/or business operations.
Unless otherwise specified, we do not share Personal Information collected from Research Projects with our clients for their direct marketing purposes.
We share your information with third parties, including the following:
- Third parties such as payment card processing companies and online gateways; as well as platform/service providers that are integral to our day-to-day business operations, including online survey platforms that we use in the creation of our Research Products, and email delivery platforms (such as Mail Chimp) that we use to send invitations to participate in our Research Projects, inform people about our Products and Services, and Events, whether these are new, upcoming, or occurred in the past;
- Third parties that assist with services related to our Events, registration and ticket sales platforms;
- As part of a corporate sale, merger, or acquisition, or other transfer of all or part of our assets including as part of a bankruptcy proceeding;
- Pursuant to a subpoena, court order, governmental inquiry, or other legal process or as otherwise required by law, or to protect our rights or the rights of third parties;
- With your consent or as otherwise disclosed at the time of data collection or sharing.
Our Digital Properties and Social Media Pages may permit subscribers, users, and/or visitors to post comments. The information that you post in these areas of our Digital Properties and Social Media Pages may be available to other members and the general public.
We may share information that has been de-identified or aggregated without limitation.
Third-Party Links and Tools
We may work with third parties that collect data about your use of our Websites, Digital Properties, and Social Media Pages. We use Google Analytics and other third-party services to improve the performance of our Digital Properties and for analytics and marketing purposes. For more information about how Google Analytics collects and uses data when you use our Digital Properties, visit https://www.google.com/policies/privacy/partners/, and to opt out of Google Analytics, visit https://tools.google.com/dlpage/gaoptout/.
Our Websites, Digital Properties, and Social Media Pages may provide links to third-party websites or apps, including social media pages. We do not control the privacy practices of those websites or apps, and they are not covered by this privacy notice. You should review the privacy notices of other websites or apps that you use to learn about their data practices.
Our Websites, Digital Properties, and Social Media Pages may also include integrated social media tools or “plug-ins,” such as social networking tools offered by third parties. If you use these tools to share personal information or you otherwise interact with these features on our Websites, Digital Properties, and Social Media Pages, those companies may collect information about you and may use and share such information in accordance with your account settings, including by sharing such information with the general public. Your interactions with third-party companies and your use of their features are governed by the privacy notices of the companies that provide those features. We encourage you to carefully read the privacy notices of any accounts you create and use.
Please note that we are not responsible for the collection, usage and disclosure policies and practices (including the data security practices) of other organizations, such as Facebook, Twitter, Apple, Google, Microsoft, RIM or any other app developer, app provider, social media platform provider, operating system provider, wireless service provider or device manufacturer, including any Personal Information you disclose to other organizations through or in connection with the Apps or our Social Media Pages.
This section applies to those that visit our Digital Properties from the European Union.
Lawful Basis for Processing
On certain occasions, we may process your Personal Information when it is necessary for the performance of a contract to which you are a party, such as to provide services to you in connection with the purchase of one of our Products and Services, attending an Event, or providing sponsorship of one of our Events, Websites, Digital Properties, or Social Media Pages. We may also process your Personal Information to respond to your inquiries concerning our services.
On other occasions, we process your Personal Information where required by law. We may also process your personal data if necessary to protect your interests or the interests of a third party.
Additionally, we process your Personal Information when necessary to do so for direct marketing purposes and other business functions and these interests are not overridden by your data protection rights. Where we process your Personal Information for this purpose, our legitimate interest is to carry out our business in favor of the well-being of all our employees and members.
If the processing of Personal Information is necessary and there is no statutory basis for such processing, we will ask for your consent to process your personal data. You have the right to withdraw your consent to processing of Personal Information at any time.
If you wish to exercise the right to withdraw consent, contact us at firstname.lastname@example.org.
Please visit the “Contact” section of our Website for contact information.
Changing your profile settings. Any emails you receive from Devoncroft will contain a link to log into your profile settings to view, change, or replace your preferred profile.
Unsubscribing/terminating your panelist account. You can terminate your account via the unsubscribe link included in all Devoncroft emails.
Accessing, changing or suppressing your Personal Information. If you would like to review, correct, update, suppress, or delete Personal Information that has been previously provided to us by you, you may contact us at email@example.com or you may visit your profile settings (as described above).
In your request, please make clear what Personal Information you would like to have changed, whether you would like to have your Personal Information that you have provided to us suppressed from our database or let us know otherwise what limitations you would like to put on our use of your Personal Information that you have provided to us. For your protection, we may only implement requests with respect to the Personal Information associated with the particular email address that you use to send us your request, and we may need to verify your identity before implementing your request. We will try to comply with your request as soon as reasonably practicable.
Please note that we may need to retain certain information for recordkeeping purposes. There may also be residual information that will remain within our databases and other records, which will not be removed. For example, for certain client projects we need to retain the dataset with the results of the survey in order to combine it with other requests from exactly the same client.
Transfer of Personal Information
Your Personal Information may be stored on a server located in the county of San Diego, California in the United States, but may be processed in any country where we have facilities or engage service providers. By providing Personal Information you choose to share with us, whether by visiting one of our Websites or Social Media Pages, participating in our Research Projects, downloading or purchasing our Products and Services, or signing up for one of our mailing lists; you consent to the transfer of information to countries outside your country of residence, including to the United States, which may have different data protection rules than those of your country.
Your Personal Information is treated as strictly confidential and we have taken appropriate technical and organizational security measures against loss or unlawful processing of such information.
Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please notify us immediately about the problem by contacting us in accordance with the section below.
Please note that email communications are not always secure; so please do not include any sensitive Personal Information in your emails to us.